FAQ
- I have an older device, and I want to use it with the Ticket Scanner. Is this possible?
- Is it possible to search by order number?
- Is there a way to use handheld scanners with the app instead of a camera?
- My app is crashing, and it’s showing a white page only. How do I fix it?
- Registrants are not showing up in the Ticket Scanner
- The loading screen is taking too long; how do I exit it?
- What are the device requirements for the Ticket Scanner to work?
- What color options are available for the Ticket Scanner?
- What does the ticket scanner search for when checking guests in?
- What is the best way to check in groups of tickets using the Ticket Scanner?
- What is the best way to tally KPIs at the end of each night of an event using the Ticket Scanner?
- What is the expected behavior of the Ticket Scanner app regarding marking tickets as "scanned" in Altru?
- What should I do if my scanners are not scanning tickets?
- What should I do if the search feature on our Ticket Scanner is not working?
- Why am I getting an "Invalid app ID" error when using the Ticket Scanner?
- Why is the email address not showing up when searching for orders on the Ticket Scanner?
- Why is the Ticket Scanner not scanning in barcodes?
- Why is the Ticket Scanner not working?