Why am I getting an "Invalid app ID" error when using the Ticket Scanner?

If you are getting an "Invalid app ID" error, please verify the following:

  • Internet connection - Ensure the device you are using has an active Internet connection.
  • Latest updates - Confirm that the device has the latest updates installed.
  • Correct app ID - Make sure you are typing the app ID correctly, paying attention to casing, and not adding any extra spaces at the beginning, middle, or end.
  • App ID status- Check that the specific app ID has not been removed from your account.
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