Why is the email address not showing up when searching for orders on the Ticket Scanner?

If the email address is not showing up when searching for orders on the Ticket Scanner, it could be due to the following reasons:

  • Email not used at purchase- The email address was not provided at the time of purchase, whether online, through daily sales, or through advance sales.
  • Query restrictions- The query used for the scanner might not include the email address. Verify the query by checking its output to ensure it includes the email field.

Adjust the query to include email addresses if they are missing from the search results.

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