What should I do if the search feature on our Ticket Scanner is not working?
If the search feature on your Ticket Scanner is not working, try the following troubleshooting steps:
- Internet connection - Ensure that the device has an active and stable Internet connection.
- Correct roles and permissions - Verify that the scanner has assigned the appropriate roles and permissions. This is necessary for looking up guests by name, email, phone, or sales order.
- Query configuration - Check that the OData query connected to your scanner is set up correctly. Make sure the query includes the necessary data.
- App ID validity - Ensure you use the correct app ID, typed accurately with no extra spaces or incorrect casing. Confirm the app ID has not been removed from your account.
- Software updates - Verify that both the apps are up-to-date with the latest versions.
- Activity logs - Review the activity logs to identify any errors or issues that might be affecting the search functionality.
Contact technical support for further assistance if these steps do not resolve the issue.
What should I do if the search feature on our Ticket Scanner is not working?
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"\nIf the search feature on your Ticket Scanner is not working, try the following troubleshooting steps:\n\n- **Internet connection** - Ensure that the device has an active and stable Internet connection.\n- **Correct roles and permissions** - Verify that the scanner has assigned the appropriate roles and permissions. This is necessary for looking up guests by name, email, phone, or sales order.\n- **Query configuration** - Check that the OData query connected to your scanner is set up correctly. Make sure the query includes the necessary data.\n- **App ID validity** - Ensure you use the correct app **ID**, typed accurately with no extra spaces or incorrect casing. Confirm the app **ID** has not been removed from your account.\n- **Software updates** - Verify that both the apps are up-to-date with the latest versions.\n- **Activity logs** - Review the activity logs to identify any errors or issues that might be affecting the search functionality.\n\nContact technical support for further assistance if these steps do not resolve the issue.\n\n"