FAQ
- A husband and wife share the same email address; how should we handle this case?
- Can I import Excel or spreadsheet data into Altru through Social Good Software?
- Do I need to build separate data bridges for each tag I want to use in Mailchimp, such as "Active member," "Ticket Buyer last 6 months," and "educator"?
- How can I automatically detach an email address from a record with sales orders attached?
- How can I delete a Data Bridge that I no longer need, and how do I convert epoch dates to a readable format in Google Sheets?
- How can I resolve the 'Category required' error when reactivating data bridges in the Data Bridge Integration with Constant Contact?
- How can I resolve the issue of date fields being converted to a JSON format and currency fields not being recognized as numeric when exporting data from the Data Bridge to Google Sheets?
- How can I source new email addresses for my constituents?
- How can the Data Bridge help us, and what are its main use cases?
- How do I ensure that the Data Bridge functionality syncs our data with Constant Contact correctly?
- How should I handle duplicate records when syncing data between my email provider and Altru?
- How to prevent duplicate emails in the future?
- Is it possible to sync a Constituent Lookup ID from Altru into Constant Contact's Notes or Membership fields using Databridge?
- We have attached the same email address to all household members; what should we do to move forward?
- What should I do if I encounter an error while setting up a data bridge between Altru and Constant Contact?
- What should I do if my spreadsheet shows "Null" values?
- What should I do if numerous subscribers are automatically unsubscribed from Mailchimp after a sync with the SGS Data Bridge?
- When you detach an email address from a constituent, does this also remove the membership?
- Where can I find the Google Sheet needed to use the Data Bridge for importing query data into Google Sheets?
- Why are my hourly reports showing zero attendance when there should be actual numbers?