FAQs
- Can a member sign in with two different emails?
- Can any section inside the member portal be disabled?
- Can members update their email address?
- Can members upload a photo?
- Can the “auto/renew” status appear in the account information?
- Can they reprint a receipt or see the credit card they paid with for a specific order in the orders tab anywhere?
- Can we use the Lookup ID to look up the email address in the portal instead of the Member ID?
- Customize the URLs and button copy for active, renewing, or new members - How do we customize the URLs and button copy for active, renewing, or lapsed members?
- Do announcements stay in the portal, and/or push notifications, which ones send an email or notification to the phone?
- Does every new module created in the Gallery create a tab in the exclusive content section?
- For the “?” section in SGS, does it send an email in addition to storing the questions in the dashboard?
- How can we change the branded color in the membership portal?
- How is an old email deactivated?
- If the auto email response is disabled in the dashboard for the questions section, what happens if the user submits a question?
- Is Announcements & push notifications linked or separate features?
- Is the profile ID the membership ID?
- Is there any way a member could connect to the ticket web form without logging in by using the membership portal?
- This means the system sees the new email and is ready to use it for the account. What does the questions and answers section do in the Membership Portal?
- What do the marketing opt-in boxes in the account tab do?
- What does it mean if the new email is in the Sync Preview?