FAQ
- A husband and wife share the same email address. How should we handle this case?
- Can couples share an email address for digital membership cards and communications?
- Does detaching an email address from a profile also terminate or remove the constituent's membership record?
- How can I automatically detach an email address from a record with sales orders attached?
- How can I ensure that duplicate emails are suppressed in the Social Good Software platform?
- How can I set up Altru to automatically process duplicates and clean my database?
- How frequently can Altru be configured to automatically handle duplicates, and is there technical guidance available for the setup process?
- How often can Altru be scheduled to automatically process duplicate records?
- How often can Altru be scheduled to automatically process duplicates, and can couples share an email address?
- How often can Altru be set up to automatically process duplicate records?
- How often should Altru process duplicate records for optimal data management?
- How often should Altru process duplicates to maintain a clean database?
- How to prevent duplicates in the future?
- Is it feasible to load multiple OData queries, each containing fewer than 15,000 records, into the Deduper app without overwhelming it?
- Is it possible to send digital membership cards and welcome emails to both primary and secondary members?
- Is there a way to mark a returned record as "Not a Duplicate" in the Deduper so that it doesn't get picked up as a duplicate again?
- I’m missing email addresses for constituents; how can I source new email addresses for my constituents?
- We have attached the same email address to all household members. What should we do moving forward?
- What should I do if my Deduper query gets stuck in the "searching" phase?
- What should I do if the Deduper tool continuously loads without showing any results?