What should I do if the Deduper tool continuously loads without showing any results?

If the Deduper tool continuously loads without showing any results, ensure that the query is set up correctly. Refer to our recommended settings for creating a query in Altru. Additionally, adjust the deduping keys based on the organization needs by logging into the Social Good Software account, opening Deduper, selecting the Deduper needed to modify, and adjusting the fields in the "Deduping keys" section. Our recommended deduping keys are First name, Last name, and Email address. If assistance is needed, please contact our support team.