FAQ
- How can I add and activate team members after upgrading my account?
- How can I resolve issues with being repeatedly prompted to change my password when trying to log in to my account?
- How can I unlock my account on Social Good Software?
- How can I verify if my domain name is correctly configured and working on the platform?
- How do I obtain a password for my Social Good Software account?
- How do I register or activate my Account if I'm stuck in a loop of invalid credentials?
- What should I do if a new team member receives an invitation email but is redirected to the login page instead of the "Create Account" page?
- What should I do if I am unable to log in and the system keeps sending an account request?
- What should I do if my organization already has an account, but I need access?
- Why am I experiencing sync download failures with Social Good Software when using Altru credentials?
- Will enabling Multi-Factor Authentication (MFA) for Blackbaud affect the integration between Social Good Software and Altru, specifically regarding digital membership cards?