Managing active login emails
When a member profile has two active email addresses in Altru, the member can sign into the member portal using either one. To ensure the account is simple and secure, only the main email address should stay on the profile.
Sometimes, a profile keeps an old email even after a new one is added. If both are listed as "active," both will work for signing in to the portal.
To stop an old email address from working, remove it from the Altru record. Once the old email is deleted, the member will only be able to sign in with their main email address.
To validate that the new email address is active inside the portal, follow these steps:
- Log in to the application.
- Click on “Development”.
- Click on “Membership Portal”.
- Click on the “Sync” tab.
- Click on the “Preview” tab.
- Click on “Search for constituent.”
- Paste or write the email address
- Click on “Search”
The Sync Preview shows the new email address. This means the system recognizes the update.