Why am I receiving a "Tickets Not Found" error when trying to send a Transaction email with attached tickets?

The "Tickets Not Found" error typically occurs when the delivery method for the order is set incorrectly or when the ticket generation process is interrupted. To resolve this issue, ensure that the delivery method for Advanced Sales is set to "E-Ticket." Additionally, you may need to preview the ticket in Altru first to generate the barcode before it can be successfully previewed and sent via the SGS Email Designer. If the problem persists, it may be due to a temporary issue that our development team is working on, and an update will be provided soon.

HEADING_2 What is the recommended practice for sending confirmation emails with a PDF of the ticket for scheduled events? Should we use SGS's email process or rely on Altru's acknowledgement?

It is recommended to use SGS's email process for sending confirmation emails with the PDF of the ticket for all scheduled events. This ensures a consistent and reliable delivery of confirmation emails to your customers.

HEADING_2 How can I change the look of the PDF tickets that get attached to emails?

You can customize the look of the PDF tickets from the Ticket Designer page. Navigate to Development → Ticket Designer, choose the ticket you want to modify, click the small pencil icon on the upper right-hand corner, make your changes, and then save the design by clicking the diskette icon on the lower left-hand corner.

HEADING_2 How can I create and send eTickets for an event using Social Good Software?

To create and send eTickets for an event using Social Good Software, follow these steps:

Create the necessary queries and emails for your event in Altru.
Ensure you have the correct program and event links.
Update the phone number and text on the ticket design.
Decide if you want to include a grid in the email and drag it into the email if needed.
Update the subject line of the email if necessary.
Finalize the email content and enable the email.

If you need to disable certain options, such as displaying the program name on the ticket, you can do so in the ticket configuration settings. Once all steps are completed, your eTickets should be ready to send. If you encounter any issues or have further questions, feel free to reach out to customer support for assistance.

"\nThe \"Tickets Not Found\" error typically occurs when the delivery method for the order is set incorrectly or when the ticket generation process is interrupted. To resolve this issue, ensure that the delivery method for Advanced Sales is set to \"E-Ticket.\" Additionally, you may need to preview the ticket in Altru first to generate the barcode before it can be successfully previewed and sent via the SGS Email Designer. If the problem persists, it may be due to a temporary issue that our development team is working on, and an update will be provided soon.\n\nHEADING_2 What is the recommended practice for sending confirmation emails with a PDF of the ticket for scheduled events? Should we use SGS's email process or rely on Altru's acknowledgement?\n\nIt is recommended to use SGS's email process for sending confirmation emails with the PDF of the ticket for all scheduled events. This ensures a consistent and reliable delivery of confirmation emails to your customers.\n\nHEADING_2 How can I change the look of the PDF tickets that get attached to emails?\n\nYou can customize the look of the PDF tickets from the Ticket Designer page. Navigate to Development → Ticket Designer, choose the ticket you want to modify, click the small pencil icon on the upper right-hand corner, make your changes, and then save the design by clicking the diskette icon on the lower left-hand corner.\n\nHEADING_2 How can I create and send eTickets for an event using Social Good Software?\n\nTo create and send eTickets for an event using Social Good Software, follow these steps:\n\n- Create the necessary queries and emails for your event in Altru.\n- Ensure you have the correct program and event links.\n- Update the phone number and text on the ticket design.\n- Decide if you want to include a grid in the email and drag it into the email if needed.\n- Update the subject line of the email if necessary.\n- Finalize the email content and enable the email.\n\nIf you need to disable certain options, such as displaying the program name on the ticket, you can do so in the ticket configuration settings. Once all steps are completed, your eTickets should be ready to send. If you encounter any issues or have further questions, feel free to reach out to customer support for assistance.\n\n"