Why are some ticket PDFs attached to confirmation and reminder emails appearing blank or not loading for our patrons?
This issue may occur due to a problem with the email templates or the connection between our system and Altru. To resolve this, ensure that the email templates are correctly configured and that the connection credentials for Altru are valid. If you encounter blank PDFs or non-functional links, try copying and pasting the link from the sales record in Altru directly into your browser. Additionally, check if there are any credential issues with Altru by rotating the password and ensuring a secure connection. If the problem persists, contact Blackbaud support to verify if there are any ongoing issues with Altru's SSL certification or other connectivity problems.
Why are some ticket PDFs attached to confirmation and reminder emails appearing blank or not loading for our patrons?
6746269f307da42f0b89e572
674628cbfaffbb5b35164be1
"\nThis issue may occur due to a problem with the email templates or the connection between our system and Altru. To resolve this, ensure that the email templates are correctly configured and that the connection credentials for Altru are valid. If you encounter blank PDFs or non-functional links, try copying and pasting the link from the sales record in Altru directly into your browser. Additionally, check if there are any credential issues with Altru by rotating the password and ensuring a secure connection. If the problem persists, contact Blackbaud support to verify if there are any ongoing issues with Altru's SSL certification or other connectivity problems.\n\n"