How can I ensure the scanner functions properly for my event tickets?

To ensure that your barcode scanner is functioning properly for your event tickets:

  • Set up your scanner correctly - Add the event to the query. This is necessary if you need to look up guests by name, email, phone, or sales order.
  • Role-based permissions- If you do not need to look up guests, you can simply scan tickets using the correct role-based permissions for the Ticket Scanner.
  • Verify roles and permissions- Ensure your scanner has the appropriate roles and permissions assigned.
  • Internet connection- Confirm that your device has an active Internet connection.
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