Install application with Android (BYOD)
The Ticket Scanner is compatible with any Android device running Android 13 or higher. If you are using an older device, the application will not be accessible via the app store. Google mandates Android 13 or higher for all modern applications. Follow the steps below to install the application on an Android device:
Step 1:
- Power on the device.
- Tap on “Settings”.
- Scroll down to “About phone”.
- Tap on “About phone”.
- Tap on “Software information”.
- Locate “Android version”.
- Verify it’s 13 or newer.
- Tab on the “Home” button.
Step 2:
- Tap on the “Play Store”.
- Search for the app “SGS - Ticket Scanner”.
- Select the application by “Social Good Software”.
- Tap on “Install”.
- Wait for the application to install on the device.
- Tap on “Open”.
- The application will start up.
Step 3:
- Open your Account.
- Click on your scanner.
- Click on “Settings” on the top right.
- Locate your authorization code.
- Enter the authorization code into the application manually.
- Tap on “Login”.
- Your device is now authorized and ready to be used.
When I tap on “Scan,” the screen just shows “Loading, please wait”? Try closing the application and restarting it. This will prompt your device to try accessing the scanner via the camera again.
Install application with Android (BYOD)
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"\nThe Ticket Scanner is compatible with any Android device running Android 13 or higher. If you are using an older device, the application will not be accessible via the app store. Google mandates Android 13 or higher for all modern applications. Follow the steps below to install the application on an Android device:\n\n**Step 1:**\n\n- Power on the device.\n- Tap on “Settings”.\n- Scroll down to “About phone”.\n- Tap on “About phone”.\n- Tap on “Software information”.\n- Locate “Android version”.\n- Verify it’s 13 or newer.\n- Tab on the “Home” button.\n\n**Step 2:**\n\n- Tap on the “Play Store”.\n- Search for the app “SGS - Ticket Scanner”.\n- Select the application by “Social Good Software”.\n- Tap on “Install”.\n- Wait for the application to install on the device.\n- Tap on “Open”.\n- The application will start up.\n\n**Step 3:**\n\n- Open your [Account](https://app.socialgoodsoftware.com/dashboard).\n- Click on your scanner.\n- Click on “Settings” on the top right.\n- Locate your authorization code.\n- Enter the authorization code into the application manually.\n- Tap on “Login”.\n- Your device is now authorized and ready to be used.\n\nQ> **When I tap on “Scan,” the screen just shows “Loading, please wait”**? Try closing the application and restarting it. This will prompt your device to try accessing the scanner via the camera again. \nIf you continue to experience issues, reach out to our support team at support@socialgoodsoftware.com for further assistance.\n\n\n\n"