SGS Link2pay vs Altru Payment link
By integrating more deeply with the transaction logic, link2pay eliminates the "limbo" state that standard Altru payment links often fall into.
No "Ghost" Transactions
With Altru payment links, a customer might be charged even if the record has a warning, leading to a refund.
Link2pay: It validates the record status in real-time. If the record isn't ready to accept payment, it prevents the link from being created. This saves your staff from reconciling bank notifications that don't match Altru records.
Intelligent error handling
Instead of the generic and frustrating "An error occurred while processing your payment" message:
Link2pay: It provides clearer feedback and ensures that if a payment is taken, it always attaches to the Group Sale record. You won't have to wait for Blackbaud Merchant Services (BBMS) to trigger automatic refunds because the disconnect never happens.
Managed link expiration & security
Standard links are strictly one-time use and expire quickly, leading to constant requests for new links.
Link2pay: You can use the same link until the amount is paid.
Comparison at a Glance
| Feature |
Standard Altru Links |
SGS link2pay |
| Record Warnings |
Can still send the link; payment fails later. |
Prevents broken transactions automatically. |
| Customer Experience |
Confusing bank alerts + error messages. |
Smooth, validated payment flow. |
| Refund Risk |
High (BBMS refunds unattached payments). |
Minimal (Payments only process when valid). |
| Manual Review |
Required for every group sale. |
Not required; the system handles validation. |
SGS Link2pay vs Altru Payment link
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"\nBy integrating more deeply with the transaction logic, link2pay eliminates the \"limbo\" state that standard Altru payment links often fall into.\n\n**No \"Ghost\" Transactions**\n\nWith Altru payment links, a customer might be charged even if the record has a warning, leading to a refund.\n\nLink2pay: It validates the record status in real-time. If the record isn't ready to accept payment, it prevents the link from being created. This saves your staff from reconciling bank notifications that don't match Altru records.\n\n**Intelligent error handling**\n\nInstead of the generic and frustrating \"An error occurred while processing your payment\" message:\n\nLink2pay: It provides clearer feedback and ensures that if a payment is taken, it always attaches to the Group Sale record. You won't have to wait for Blackbaud Merchant Services (BBMS) to trigger automatic refunds because the disconnect never happens.\n\n**Managed link expiration & security**\n\nStandard links are strictly one-time use and expire quickly, leading to constant requests for new links.\n\nLink2pay: You can use the same link until the amount is paid.\n\n**Comparison at a Glance**\n\n| Feature | Standard Altru Links | SGS link2pay |\n| --- | --- | --- |\n| Record Warnings | Can still send the link; payment fails later. | Prevents broken transactions automatically. |\n| Customer Experience | Confusing bank alerts + error messages. | Smooth, validated payment flow. |\n| Refund Risk | High (BBMS refunds unattached payments). | Minimal (Payments only process when valid). |\n| Manual Review | Required for every group sale. | Not required; the system handles validation. |\n\n"
