Member FAQs for your website

Below are some helpful FAQs you can add to your organization’s website for members new to digital membership cards:

What are digital membership cards?

Digital membership cards are virtual cards that allow members to access their membership benefits conveniently from their smartphones or digital devices. Instead of carrying a physical card, members can download and store their digital card in apps like Apple Wallet or Google Pay. Digital membership cards display the member’s name, membership ID, membership level, expiration date, and barcode. Digital membership cards are secure, automatically update after you renew, and they are more environmentally friendly compared to traditional plastic cards.

How will I receive my digital membership card?

Once your membership is processed, you will receive an email with a unique link which will show you options to access your digital membership card.

Will I need to download my digital membership card each time I renew my membership?

If you download your digital membership card to your Apple Wallet (iPhone) or Google Pay (Android/Samsung/Pixel) app, your membership card will update automatically when you renew.

If you prefer to print a copy of your card or save as a file or image, you will need to do so each time you renew.

How can I access my digital card?

Once your membership has been processed, you will receive an email from us with a unique link. Click the link, and choose from one of the following options:

Print Membership Card – if you prefer to print a copy of your card
Download Membership Card – if you prefer to save to your card as a file or image
Add to Apple Wallet – if you prefer to download your card to your iPhone wallet
Google Pay | Save to phone – if you prefer to download your card to your Google Pay app on your Android/Pixel/Samsung device

How do I use my digital membership card?

Your digital membership card can be used just like a traditional plastic card. Just present your digital card for scanning when you visit. Your digital membership card is always with you, so you can conveniently access reciprocal benefits when traveling.

How can I share the other card if my membership includes two members?

Once your membership has been processed, the primary member will receive an email with a unique link for each named member associated with the membership. As the primary member, you can forward the email to the secondary named member so they can access their digital membership card.

What if I lose/delete my membership card, or it hasn’t arrived yet?

Contact the membership team, and we’ll be happy to resend your digital membership card link to your email address. Members can also present a photo ID at our admissions' desk. We will look up your membership details and get you on your way as quickly as possible.

Can I access my membership card without using the Apple Wallet or Google Pay app?

Yes. You can choose from the other options listed when you click the link in the email you received from us:

Choose “Print Membership Card” to print a copy of your card.
Choose “Download Membership Card to save to your membership card as a file or image.

Members can always present a photo ID at our admissions' desk. We will look up your membership details and get you on your way as quickly as possible.

Can someone else use my membership card?

No. Digital membership cards are not transferrable. Only the member(s) named on the membership may use the digital membership card.

Will the recipient of my gift membership receive a digital membership card?

Yes. If you choose “Deliver membership to: Gift recipient” and provide the gift recipient’s email address, they will receive a welcome email with digital membership card link(s).

"\nBelow are some helpful FAQs you can add to your organization’s website for members new to digital membership cards:\n\n**What are digital membership cards?**\n\nDigital membership cards are virtual cards that allow members to access their membership benefits conveniently from their smartphones or digital devices. Instead of carrying a physical card, members can download and store their digital card in apps like Apple Wallet or Google Pay. Digital membership cards display the member’s name, membership ID, membership level, expiration date, and barcode. Digital membership cards are secure, automatically update after you renew, and they are more environmentally friendly compared to traditional plastic cards.\n\n**How will I receive my digital membership card?**\n\nOnce your membership is processed, you will receive an email with a unique link which will show you options to access your digital membership card.\n\n**Will I need to download my digital membership card each time I renew my membership?**\n\nIf you download your digital membership card to your Apple Wallet (iPhone) or Google Pay (Android/Samsung/Pixel) app, your membership card will update automatically when you renew.\n\nIf you prefer to print a copy of your card or save as a file or image, you will need to do so each time you renew.\n\n**How can I access my digital card?**\n\nOnce your membership has been processed, you will receive an email from us with a unique link. Click the link, and choose from one of the following options:\n\n- Print Membership Card – if you prefer to print a copy of your card\n- Download Membership Card – if you prefer to save to your card as a file or image\n- Add to Apple Wallet – if you prefer to download your card to your iPhone wallet\n- Google Pay | Save to phone – if you prefer to download your card to your Google Pay app on your Android/Pixel/Samsung device\n\n**How do I use my digital membership card?**\n\nYour digital membership card can be used just like a traditional plastic card. Just present your digital card for scanning when you visit. Your digital membership card is always with you, so you can conveniently access reciprocal benefits when traveling.\n\n**How can I share the other card if my membership includes two members?**\n\nOnce your membership has been processed, the primary member will receive an email with a unique link for each named member associated with the membership. As the primary member, you can forward the email to the secondary named member so they can access their digital membership card.\n\n**What if I lose/delete my membership card, or it hasn’t arrived yet?**\n\nContact the membership team, and we’ll be happy to resend your digital membership card link to your email address. Members can also present a photo ID at our admissions' desk. We will look up your membership details and get you on your way as quickly as possible.\n\n**Can I access my membership card without using the Apple Wallet or Google Pay app?**\n\nYes. You can choose from the other options listed when you click the link in the email you received from us:\n\n- Choose “Print Membership Card” to print a copy of your card.\n- Choose “Download Membership Card to save to your membership card as a file or image.\n\nMembers can always present a photo ID at our admissions' desk. We will look up your membership details and get you on your way as quickly as possible.\n\n**Can someone else use my membership card?**\n\nNo. Digital membership cards are not transferrable. Only the member(s) named on the membership may use the digital membership card.\n\n**Will the recipient of my gift membership receive a digital membership card?**\n\nYes. If you choose “Deliver membership to: Gift recipient” and provide the gift recipient’s email address, they will receive a welcome email with digital membership card link(s).\n\n"