Troubleshooting
What should I do if calendar events aren’t displaying correctly?
Verify the query, ensure events are published in Altru, and clear the cache in the Calendar Builder.
Why are my event links broken?
Ensure the events are correctly linked to Altru forms and that they are published.
How do I clear the cache for a calendar?
Click the orange icon in the Calendar Builder’s settings and select Clear cache.
How do I exclude specific events from a calendar?
Add date restrictions or event conditions in the Calendar Builder.
Why aren’t real-time updates working?
Ensure the real-time updates option is enabled, and the data is synced.
What should I do if calendar updates are delayed?
Verify the real-time updates setting and clear the cache to refresh event data.
Cannot read properties of undefined (reading 'toLowerCase') error
Create a new calendar because when a calendar is cloned, the system sometimes carries over 'OData' queries (the background data links) that are unique to the original calendar. Because these links don't match your new setup, it triggers a conflict.
Troubleshooting
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"\n**What should I do if calendar events aren’t displaying correctly?**\n\nVerify the query, ensure events are published in Altru, and clear the cache in the Calendar Builder.\n\n**Why are my event links broken?**\n\nEnsure the events are correctly linked to Altru forms and that they are published.\n\n**How do I clear the cache for a calendar?**\n\nClick the orange icon in the Calendar Builder’s settings and select Clear cache.\n\n**How do I exclude specific events from a calendar?**\n\nAdd date restrictions or event conditions in the Calendar Builder.\n\n**Why aren’t real-time updates working?**\n\nEnsure the real-time updates option is enabled, and the data is synced.\n\n**What should I do if calendar updates are delayed?**\n\nVerify the real-time updates setting and clear the cache to refresh event data.\n\n**Cannot read properties of undefined (reading 'toLowerCase') error**\n\nCreate a new calendar because when a calendar is cloned, the system sometimes carries over 'OData' queries (the background data links) that are unique to the original calendar. Because these links don't match your new setup, it triggers a conflict.\n"
