Gift membership emails

What triggers the gift recipient (giftee) notification email?

The “Digital cards - Gift recipient - Welcome” email sends a gift notification with membership cards to the gift recipient. This email is triggered by gift membership purchases made through advance sales, daily sales, back office gift transactions, and online purchases where the giver chooses to send the gift notification directly to the recipient.

How do we prevent the giftee from receiving the notification if it’s a surprise gift?

If it’s a surprise and the gift giver wants the gift notification with membership cards sent to the giver’s email address, they MUST purchase the gift membership through ONLINE SALES and choose the option ‘Myself” for the “Deliver membership to” prompt. Through this process, the gift giver will receive the “Digital cards - Gift giver - Welcome” email with the recipient’s membership cards, which they can forward to the recipient at a later date. Online Sales is the only method to send membership cards to the gift giver.

Additional Email Designer support articles can be found at our Knowledge base.