Digital Membership Cards
How do I resend digital membership cards?
Follow the instructions for Request to resend membership cards.
How do I resend a digital membership card for a back-office membership?
This process will only trigger if you have already set up the Digital cards - Resend digital card email template and query in Email Designer.
- Please follow the steps in the “How to resend membership cards” article
Why is the automated digital card email note under membership documentation?
The automated digital card email note is attached to the membership record for back office transactions. For memberships purchased online, or through advance and daily sales, the note is attached to the sales order record.
Where are the notes attached when sending digital cards emails?
Notes are attached based on the type of query used. For emails that are based on Membership queries, the notes attach to the membership documentation. For Sales Order queries, notes attach to the sales order.
Who should my member contact if they have an issue with their eWallet membership card?
Your members should contact your organization directly.
If you are unable to resolve the issue, you can contact our support team at support@socialgoodsoftware.com for further investigation.
Why are my auto-renewal emails including inactive members?
Your auto-renewal query and email template may need an update to exclude inactive or dropped members. Adding a filter for active members only will prevent this issue.
Additional Email Designer support articles can be found at our Knowledge base.