Bounces and complaints

There are several potential causes for an undelivered email, but the most frequent is that Altru did not receive the proper email addresses at the time of purchase. To handle any email concerns, we advise setting up the email validation service to prevent invalid email addresses at the time of purchase.

Bounced:

At times emails will bounce because of various reasons like invalid email addresses due to typos, the email is no longer active, or an incomplete email address.

Complaints:

Emails can be flagged as spam for various reasons such as the recipient did not give their consent to receive this type of email, the information is not relevant to the person, or the email was sent to the wrong email address.

Additional Email Designer support articles can be found at our Knowledge base.